Privacy Policy

Information We Collect

• Account and contact details: Name, email address, phone number, company information, and any details you provide when you create an account, submit a form, or request support.
• Facebook/Meta data (for connected apps): With your permission, we may receive limited profile information such as your name, email address, profile ID, and profile picture as permitted by the Facebook Platform policies.
• Usage, device, and analytics data: IP address, browser/device information, pages visited, interactions, crash logs, and similar diagnostics collected through cookies and similar technologies.
• Payment and billing details: If applicable, transactional details processed via our payment providers (we do not store full payment card numbers).
• Communications: Messages and files you send to us for support, feedback, or sales inquiries.

How We Use Information

• Provide, maintain, and improve our website, products, and integrations (including Facebook-connected experiences).
• Authenticate you, personalise your experience, and deliver requested features.
• Respond to inquiries, provide support, and send important service updates.
• Monitor performance, detect fraud or abuse, and maintain security.
• Conduct analytics, product research, and reporting to improve our services.
• Comply with legal obligations and enforce our terms.
• Send marketing communications where permitted by law and your preferences (you can opt out at any time).

Sharing and Disclosure

• Service providers: Trusted vendors that help us operate (e.g., hosting, analytics, email, payments) under confidentiality obligations.
• Facebook/Meta: When you connect via Facebook, data is shared according to the permissions you grant and Meta’s platform policies.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to continued protection of your data.
• Legal and safety: Where required by law or to protect rights, safety, or prevent fraud and misuse.
• With your consent: When you direct us to share information or otherwise consent.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, perform analytics, and improve security. You can manage cookies through your browser settings; disabling cookies may limit certain features.

Data Retention

We keep personal data only as long as necessary for the purposes described above, to meet legal obligations, resolve disputes, and enforce agreements. We anonymize or securely delete data when it is no longer needed.

International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses or equivalent protections to help protect your data during transfers.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, object to certain processing, and request data portability. To exercise these rights, contact us using the details below. We will respond consistent with applicable laws and may need to verify your identity.

Security

We implement technical and organizational measures to protect personal data, but no system is completely secure. If you believe your account or data has been compromised, please contact us immediately.

Children

Our services are not directed to children under 13 (or the age required by applicable law), and we do not knowingly collect personal data from children. If we learn a child has provided us information, we will delete it.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted. If changes are material, we will notify you by posting a notice on our website or via email where appropriate.

Contact

For questions or requests regarding this policy or your personal data, please email us at studio@juicyllama.com.